Citizens' Charter

 

Office of the Accountant General (A & E)  U.P. Allahabad

 

Recognizing

The right of the pensioners.

To receive prompt settlement of their pensionary benifits and Provident fund balance dues.

 

Conscious of

Our responsibility as scrutinizing and authorizing authority.

 

In Evidence

Of our commitment to provide and maintain the highest quality of service.

 

We Resolve

bullet.gif (186 bytes) To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects except pension revision cases.

bullet.gif (186 bytes) To address the concerned authorities, in respect of deficiencies and defects, within one month, and, to keep the beneficiaries informed of such action.

bullet.gif (186 bytes) To acknowledge receipt of all complaint cases within one week.

 

bullet.gif (186 bytes) To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt.

bullet.gif (186 bytes) To suitably disseminate knowledge and information on the procedures and processes to all 'stake holders'.

 

We Further Resolve

 

P.K.Tiwari Sarat Chaturvedi

Accountant General (Accounts) - I Accountant General (Accounts) II

Instances of non-fulfillment of any of these resolves may be brought to the attention of the Deputy Accountant General concerned for redressal within a month.

 

For Pension For G.P.F.

 

Sri Purshottam Das Sri J.D.Tatmia Sri V.S.Venkatanathan

Ph. (0532) 2624029 (0532) 2420871 (0532) 2624343